Programme Manager

Duties & Responsibilities

- You will take responsibility for what you or the team deliver – whether that’s the proposal, agenda or process – and present it with a clear, confident rationale
- You will be accountable for the project commercials, and are able to accurately scope, work, and deliver your projects on time and on budget
- You will proactively join the dots across an account, identify potential opportunities, and offer solutions whilst being open and receptive to the contribution of those around you
- You will build a relationship with and become the direct contact for mid-level clients, responding with speed and assurance to most internal and external requests
- You will seek to find new and innovative ways to develop the work and your team, particularly in areas such as technology, customer experience and social impact
- You will contribute actively to the rich debate of the Programme Management community and the culture of Wolff Olins


Key Experience & Knowledge

You will have worked on several types of accounts in an agency (creative, marketing, technology) or client environment, with experience of handling multiple workstreams over a mix of clients and sectors. You will have had a mix of projects you ran independently as well as working into an Account Director or Client Services Director. Launching products and services to market, managing research and insight programs, and fluency with innovation is a plus. Experience working in other geographies or markets, and fluency in a second language are also desirable.

You must demonstrate:
- Experience working with both agile and waterfall project management methodologies
- Considerable experience in project planning, proposal writing and scoping and an understanding of revenue recognition and forecasting
- A strong handle on project controls: budget monitoring, status reporting, risk and issue management and change management
- Hands on experience of delivering digital products and services e.g. websites or mobile applications
- Strong client relationship skills
- Articulate and confident when presenting work
- An emerging point of view on the right way to deliver a project while still being open to learning new ways of working
- An ability to balance reactive and proactive workloads, an independent worker that isn’t afraid to ask for help
- Excellent attention to detail

You will:
- Be highly collaborative, able to connect and work well with other programme managers, strategists, designers, technologists and clients
- Balance the budget with the big picture and contribute to the deeper strategic and creative conversation
- Seek to guide clients and colleagues through work or thinking that may be new or uncomfortable
- Bring what’s new in the world into work every day, ideally with a POV on one sector that is able to be shared with the Community

Personality & Interpersonal Skills
Programme Managers are:
- Able to read a room, understanding how to input into a conversation or debate in a constructive way that builds on content – have good EQ
- A strong point of view, but a healthy respect for the experience of more senior team members
- Never afraid to offer an opinion – or ask others for theirs
- Always hungry to learn, always ready to share
- Open to new and different ways of working, rather than sticking to habit or comfortable processes
- A commercial brain who sees opportunity for growth across all they do

IT/Technology Skills
- Wolff Olins asks all staff to be highly proficient in Mac or PC operating systems and in the use of Microsoft Office, with a high degree of familiarity and comfort with mobile
- In addition you will have experience of project planning software and ideally Omniplan and JIRA Agile