Host

The Host will provide a world-class hosting service for Wolff Olins and our guests. We want to make everyone feel at home and the Host will play a vital part in this by welcoming guests, providing them with a drink and ensuring that meeting refreshments are available if they have been requested. The Host will also ensure that our daily catering services are set-up and serviced, including breakfast and lunch.

Duties & Responsibilities
• Receive delivery of breakfast items, and set up our daily breakfast for 8.30am
• There’ll be special breakfasts and food set ups for events/parties/clients
• Make our guests feel comfortable, providing them with refreshments and directing them to any services (facilities/WIFI) that they may require
• Service refreshment requests for meetings
• Complete routine walk-around checks of the living spaces and ensuring consumables and kitchenware are in appropriate places
• Clean and replenish our coffee machines regularly, and make sure that our cupboards and fridges are refilled and stocked with relevant milk/drinks etc
• Help set up furniture configurations and open our space for business
• Take delivery of lunch; set it up and clear away
• Collect payment for Wolff Olins lunch from our staff

Requirements

Key Experience & Knowledge
• Previous experience in a hosting/hospitality role in a creative environment or Private Members Club is beneficial
• Experience in managing and delivering on-site catering services

Personality & Interpersonal Skills
• Strong customer-focus and orientation to setting and upholding high standards
• Organised and methodical in approach to tasks, comfortable with changing priorities to take account of a changing business needs
• Approachable individual with a professional manner
• Meticulous about detail and presentation
• Excellent interpersonal and relationship building skills
• Highly collaborative and willing to pitch in where necessary and help out
• Resilient and tenacious – be able to calmly handle last minute requests, and handle multiple tasks at once
• Be calm and flexible with a good sense of humour
• Self-motivated

IT/Technology Skills
• Wolff Olins asks all staff to be highly proficient in Mac or PC operating systems and in the use of Microsoft Office, with a high degree of familiarity with smart phones