Programme Manager


Your primary job is to support a Programme Director or Principal as part of a larger team or drive small-mid sized projects on your own, seeking to contribute to a world-class creative partnership that will ideally become a long-term client relationship for Wolff Olins.

Duties & Responsibilities
You will take responsibility for what you or the team deliver – whether that’s the proposal, agenda or process – and present it with a clear, confident rationale
You will be accountable for the project commercials, and are able to accurately scope, work, and deliver your projects on time and on budget
You will proactively join the dots across an account, identify potential opportunities, and offer solutions whilst being open and receptive to the contribution of those around you
You will build a relationship with and become the direct contact for mid-level clients, responding with speed and assurance to most internal and external requests
You will seek to find new and innovative ways to develop the work and your team, particularly in areas such as technology, customer experience and social impact
You will contribute actively to the rich debate of the Programme Management community and the culture of Wolff Olins

Key Experience & Knowledge

You will have worked on several types of accounts in an agency (creative, marketing, technology) or client environment, with experience of handling multiple workstreams over a mix of clients and sectors.

You will have had a mix of projects you ran independently as well as working into an Account Director or Client Services Director. Launching products and services to market, managing research and insight programs, and fluency with innovation is a plus.

Experience working in other geographies or markets, and fluency in a second language are also desirable.

They must demonstrate:
Solid project management skills with considerable experience in budgeting, revenue and forecasting, scheduling and client relationship skills
Articulate and confident when presenting work
An emerging point of view on the right way to deliver a project while still being open to learning new ways of working
An ability to balance reactive and proactive workloads, an independent worker that isn’t afraid to ask for help
Excellent attention to detail

They will:
• Be highly collaborative, able to connect and work well with other programme managers, strategists, designers, technologists and clients
• Balance the budget with the big picture and contribute to the deeper strategic and creative conversation
• Seek to guide clients and colleagues through work or thinking that may be new or uncomfortable
• Bring what’s new in the world into work everyday, ideally with a POV on one sector that is able to be shared with the Community

Personality & Interpersonal Skills

Programme Managers are:
Able to read a room, understanding how to input into a conversation or debate in a constructive way that builds on content – have good EQ
A strong point of view, but a healthy respect for the experience of more senior team members
Never afraid to offer an opinion – or ask others for theirs
Always hungry to learn, always ready to share
Open to new and different ways of working, rather than sticking to habit or comfortable processes
A commercial brain who sees opportunity for growth across all they do
IT/Technology Skills

Wolff Olins asks all staff to be highly proficient in Mac or PC operating systems and in the use of Microsoft Office, with a high degree of familiarity and comfort with mobile.